***We may experience some shipping delays and orders taking up to 10 working days to ship your item. However, please note we are trying our very best to get your order to you as soon as possible.***
Dear friends and partners,
We wanted to say that we are thinking of you in these uncertain times. Though we wish it were under different circumstances, we are grateful that we can still unite as a global digital community. The COVID-19 pandemic is showing us how powerful healthy, everyday practices can be. From hand-washing to the global impact of individual actions like staying at home to protect those in poor health.
We're living in extraordinary times and learning more about COVID-19 every day. People are at the heart of our business, so taking care of our people is incredibly important to us at TOOCHE. This is why this week and until further notice, all office-based TOOCHE workers are working remotely. Our production facilities remain open for now, as we are also mindful of the need to support our workers, for whom work at our manufactory is the only source of income. Meanwhile, we are doing our very best to protect our staff well-being through additional health and safety measures.
As we are a direct-to-consumer business, our online store remains open. We are working closely with our suppliers to ensure their safety, while also making sure to fulfil and dispatch orders as fast as possible. Our customer service is always available, so please continue to reach out through our digital channels.
Due to this you may experience some shipping delays and orders may take longer than usual to dispatch. However, please note we are trying our very best to get your order to you as soon as possible. You can contact us at anytime through our customer service channels (email – firstname.lastname@example.org, Instagram – @tooche.me, Facebook – TOOCHE)
We hope you and your families stay healthy and safe. We truly believe we will come out of this stronger and more connected than ever, together.
With love & care,